JDA Customer Relationship Management

To influence customers with spot-on marketing and merchandising initiatives, retailers must accurately capture, track and analyze their customers’ shopping characteristics, purchase preferences and history. With JDA Customer Relationship Management, retailers can access a cross-channel view of customer activity in order to improve customer service and long-term loyalty. 

How does it solve your business challenges?

With JDA Customer Relationship Management, you can enhance each customer's shopping experience from any point of purchase — whether it’s by store, catalog, website or call center — with intelligence on shopping preferences and purchasing history. Insight into customer buying patterns will enable you to build stronger, longer-lasting and more profitable customer relationships. 

What are the benefits?

• Ability to identify most-valued customers and improve their shopping experience
• Increased sales resulting from targeted promotions and incentives
• Ability to maximize the return on your marketing investment
• Improved associate productivity and customer satisfaction

Why JDA?

JDA Customer Relationship Management provides you with a single point for collecting, analyzing and managing transaction types, dates and times, receipt amounts, products bought or returned, promotions, customer visits, gross margins, net sales and other key customer information. Additionally, you can view individual buying history down to the product, organization and promotional level, enabling you to forge closer interactions with valued customers, and ultimately, drive sales. 

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On Demand Webinars

• Industrial Equipment Top Performance: Learning from Mitsubishi Caterpillar Forklift America, Inc
• Driving Speed-to-Customer through Integrated Planning and Execution
  The Power of the Connected Retail Enterprise
• Driving Speed-to-Customer through Integrated Planning and Execution
  The Power of the Connected Retail Enterprise

Collateral

• JDA Shelf Connected Cloud (Videos/Multi Media)
• Herman Miller - Re-engineering Herman Miller’s Order Planning and Fulfillment Processes (Case Studies)
• JDACONNECT 2010: "Transforming the way Supply Chain Management works at LG Electronics" by Didier Chenneveau of LG Electronics (Videos/Multi Media)
• Black & Decker Uses JDA Master Planning (Videos/Multi Media)
• Mars Uses JDA Production System (Videos/Multi Media)
• Retail Self-Assessment (Solution Brochures)
• JDA Contract Management (Product Sheets)
• JDA Part Navigator (Product Sheets)
• JDA Negotiate (Product Sheets)
• JDA Product Sourcing (Product Sheets)
• Providing Customer Engagement with High ROI (Videos/Multi Media)
• Achieving Corporate Goals through Sales Execution (Videos/Multi Media)
• Empowering Stores to Achieve Sales Goals (Videos/Multi Media)
• Creating Positive Customer Shopping Experiences (Videos/Multi Media)
• Today's Empowered Consumer (Videos/Multi Media)