The long-term value of JDA’s Support is not only in the relationship that is built between customers and JDA, but also JDA’s proactive approach to the future. The JDA Support team will guide you in the path of our proven upgrade strategy. Customizing as needed for your business, we will set you up to take advantage of the ongoing subscription to innovation from JDA’s products and services.
Awareness and CommunicationThrough JDA Support, you will be knowledgeable about JDA’s roadmap and the benefits that await you. Through communication in the JDA quarterly magazine,
www.jdauser.com, web casts and personal conversations with support analysts, you will understand the timing and details of JDA latest versions. You will also be invited to JDA Upgrade Stratagies Summits held in regional locations for a deep dive into new enhancements and technologies. These interactive sessions include experts from all parts of JDA, on hand to help you develop and drive your business plan for improvement and innovation.
Subscription to InnovationWith JDA Support, you will receive major releases and service packs that contain new innovations, helping your business and systems to perform at a higher level. What’s more, through the latest software versions your company will also have access to the deep functionality available in other integrated modules that are part of the JDA Enterprise Architecture. This means as your company grows and the market changes, you can take advantage of JDA’s Investment Protection Program to receive add-on JDA modules or applications that solve new business problems. JDA’s commitment to customer innovation is not limited to the new technology of today, but is open to the advancements of tomorrow.
Guided Paths Minimize the RiskWe understand that our customers need to move quickly to our new releases and be able to efficiently apply service packs to bridge the gaps in their growing and changing environments. Our new tools, methodology and holistic approach to upgrading enable our customers to move to the latest versions of JDA solutions more easily. JDA’s prescriptive proven approach to the upgrade process removes the largest area of risk: the unknown.
Your Advancement, Our InsightJDA’s insight can help you make the most of your JDA investment. Whether it is in the area of business innovation through technology, system and business diagnostics, or performance engineering, JDA continues to innovate. We have worked with thousands of companies in your industries for over 25 years and have developed a base of knowledge that help us move companies forward faster and with less risk. Through JDA’s experience, your company will advance ahead of its time and ahead of its competition.
