JDA Cloud Perform Service

In today’s global economy, your supply chain, retail and manufacturing systems are more critical than ever to the success of your business. Yet these systems often rely on staff shared across multiple applications and multiple domains, with little time for training or proactive management. JDA Cloud Services provides a full spectrum of hardware and software administration services to solve these issues. 

Leveraging either your existing infrastructure or JDA-provided hosted infrastructure, JDA Cloud Services enables you to begin using your software solution quickly with minimized risk — a benefit that can rapidly translate into bottom-line results. Because our service is focused on your success, we can deliver a level of expertise that is unmatched in the marketplace. 

Hardware Administration — Includes all aspects of infrastructure, including compute power, storage, backups and network. JDA Cloud Services will configure the optimum solution for your business to ensure that your service level agreements (SLAs) are met in a cost-effective way. All hardware components are owned and managed by JDA.

Software Administration — Includes all aspects of running the software, including installation, patching, user management and batch management. JDA Cloud Services uses company best practices to ensure your software setup is stable, reliable and available when you need it.

Performance Management — Offers proactive and comprehensive coverage of the application and system performance related to your SLAs. We will manage and tune the database, operating system and software in accordance with your SLAs and approved configuration. Continuous monitoring ensures that performance issues are caught early, often before any end user impact occurs.

Problem Management — Encompasses end-to-end lifecycle of a problem, from initial identification and work-around to a permanent solution. We will track and manage your problems when they occur, as well as use proactive monitoring and reports from internal JDA sources to prevent any problems before they occur.

Change Management — Features a disciplined, but flexible methodology, which spans the end-to-end lifecycle of a change, from initial planning through production, including upgrades. With staff and systems dedicated to managing change for JDA solutions, JDA Cloud Services makes sure the change management process is smooth and error free.

Security Management — Covers all aspects of access to your systems, including physical and logical access. Our highly secure data centers employ multiple levels of physical security, including biometric identification, 24x7 security and multiple physical access restrictions. Our network access is scanned for intrusions and vulnerabilities on a regular basis. Plus, access to customer systems is controlled through a customer approval process that requires positive identification of any user before access is granted. This combination of security management services ensures the safety of your data and applications.