JDA Application Lifecycle Services

With any enterprise-class software, there are constant considerations to be made as to how you deploy, manage and support the software for your business users. 

JDA Cloud Services offers an all-inclusive portfolio of services that address your requirements beyond core hosting and application management. This spectrum of services helps support your ever-changing business needs and resulting operational requirements. JDA offers lifecycle services in the areas of:

Rapid Environment Provisioning — Through JDA’s Implementation Labs, you can quickly jump-start your JDA solution implementation through environments made available within three to five business days from contracting. 

Transition Assistance — By providing direction during transitional periods such as new implementations, migrations to a hosted environment or major upgrades, this high-value service helps your organization alleviate the common challenges associated with change adoption.

Functional Helpdesk Support and Superuser Staffing — JDA can assist you in establishing and running a helpdesk to quickly resolve the functional and technical issues your end users face on a daily basis. Additionally, we can augment your Superuser staff with an embedded functional JDA solution expert for the short- or long-term. 

Customization Management Services — Let’s face it, packaged software can be customized, extended, modified, localized and interfaced (CEMLI) to meet the business requirements of your enterprise. With this comes the required impact analysis and remediation of CEMLIs whenever change is introduced during the software lifecycle. Our services can help you ensure that your CEMLIs operate properly after required change management activities.