Collateral:Buehler Food Markets Improves Customer Service, Decreases Labor Costs and Streamlines Processes with JDA Workforce Management

Brief Overview

Buehler Food Markets, an Ohio-based grocery retailer, has reduced labor-scheduling processes by 30 to 75 percent; decreased labor costs by 10 to 15 percent; and reduced overtime in first quarter 2009 by more than 4,000 hours with the support of JDA Workforce Management.

Benefits include:

• Improved customer service

• Accelerated checkout time

• Lowered labor costs

• Increased corporate and store manager visibility

• Improved workforce-related decision making

• Improved ability to effectively compete with "big box" retailers

• More accurate and efficient forecasting, scheduling and reporting processes

• Achieved ability to set highly accurate performance expectations at the department level

• Improved employee productivity

• Reduced labor-scheduling process by 30 to 75 percent

• Decreased labor costs by 10 to 15 percent after instituting a "minimum-hours" policy for historically slow weeks

• Reduced overtime in the first quarter of 2009 by more than 4,000 hours

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