Collateral:Gander Mountain Delivers Superior Customer Service and Realizes Substantial Labor Savings with JDA

Brief Overview

Gander Mountain, a leading specialty retailer that provides equipment for hunting, fishing, camping and boating enthusiasts, has optimized its labor demand and realized up to a 25 percent savings in overtime dollars with the use of JDA’s Workforce Management (WM) application. Realizing the need to achieve cost savings and other efficiencies by migrating from disparate solutions to an enterprise labor management solution, Gander Mountain implemented WM at its more than 100 stores throughout 21 states. Read on to discover how the retailer is using technology to ensure that the right store associate with the right knowledge and experience is available to serve the customer at the right place and time.

Benefits include:

Optimized labor demands

Ability to respond quickly on impending overtime and under-staffing issues

25-percent savings in overtime dollars

If you have trouble viewing the item, please: click here